Privacy Policy

AGS Electrical ("we", "us", or "our") operates www.agselectrical.co.uk and provides rewires, media walls, board changes, and general electrical jobs across Shipley, Bradford, and nearby towns including Otley, Yeadon, Guisley, Thackley, Greengates, Pudsey, and Skipton. Protecting the privacy of our website visitors and customers is a priority. This policy explains the types of personal information we collect when you browse our website, request a quote, or work with us, and how that information is used and safeguarded.

If you have questions about this policy or how we handle your data, please email andysagar94@gmail.com, call 07455263332, or message us on WhatsApp at 07455263332.

General Data Protection Regulation (GDPR)

AGS Electrical acts as the Data Controller for the personal data you provide to us. Our lawful bases for processing personal information under UK GDPR include:

• Performance of a contract or taking steps at your request before entering into a contract, such as preparing quotes, scheduling visits, and completing electrical work.
• Your consent, for example when you ask us to contact you via email, phone, or WhatsApp.
• Legitimate interests in running and developing our business, improving our services, and maintaining the security of our website and communication channels.
• Compliance with legal obligations, including health and safety, tax, and record keeping.

We retain personal information only for as long as needed to fulfil the purposes described in this policy, to comply with legal requirements, or to resolve disputes.

Information We Collect

The personal information we may collect includes:

• Contact details such as your name, email address, phone number, and service address.
• Project information that helps us understand your property and the work you would like us to complete.
• Communications you send to us by email, phone, WhatsApp, or through our online contact and quote forms.
• Technical data collected automatically by our website hosting provider, including IP address, browser type, referring pages, and timestamps.
• Any documents, photographs, or other files you choose to share to support your enquiry.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries, provide quotes, and manage bookings.
• Plan and deliver electrical services safely and efficiently.
• Communicate updates about your project or respond to follow-up questions.
• Maintain our records, manage payments, and comply with regulatory requirements.
• Monitor website performance, troubleshoot issues, and prevent fraudulent or malicious activity.

Data Retention

We keep personal data for as long as necessary to provide services and meet our legal obligations. Quotations, invoices, and project records are typically stored for up to seven years to comply with UK tax and accounting rules. When data is no longer required, it is securely deleted or anonymised.

Online Privacy Policy Only

This Privacy Policy applies to information collected through www.agselectrical.co.uk and through our direct communications with you. It does not apply to information collected offline or via channels that we do not control.

Contact Us

AGS Electrical is based at 8 west view close, Shipley, Bradford, BD18 1NF. You can reach us at andysagar94@gmail.com or by phone on 07455263332. We are happy to answer any questions about this policy or how we handle your data.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.